Shipping & Refunds Policy

Wild mushrooms are living, perishable organisms that require meticulous moisture and temperature management. All fresh mushroom lots are carefully packed by certified foragers using food-grade breathable packaging and recyclable gel ice packs sized according to destination temperature and travel duration.

Fresh produce is shipped via expedited carrier services (Next-Day or 2-Day Express) across our serviceable US regions to minimize transit time. Local pickup options are available for verified commercial buyers in designated Pacific Northwest regions.

• Fresh Wild Harvests: Dispatched promptly following species inspection. Deliveries typically arrive within 24 to 48 hours of carrier acceptance to ensure maximum freshness, firmness, and aroma.
• Dehydrated & Preserved Mushrooms: Sealed with moisture barriers and shipped via standard carrier services (2–4 business days).
• Art & Merchandise: Handled and shipped via standard ground carriers (3–5 business days).

Because wild mushrooms are highly perishable, buyers must inspect their packages immediately upon arrival and transfer mushrooms to proper cold storage (34°F–38°F with adequate air circulation).

We guarantee that every delivered lot matches the grade and species verified in the listing. If a package experiences transit delays, temperature failure, or physical crush damage resulting in spoiled product, you are protected by our Buyer Freshness Guarantee.

To report an issue with a fresh harvest delivery:

1. Report within 24 hours: Notify our support team within 24 hours of the carrier delivery timestamp.
2. Provide photographic evidence: Include clear photos of the shipping label, packaging condition, and the mushrooms themselves.
3. Swift resolution: Valid claims for temperature excursion, carrier transit spoilage, or misidentified species receive a prompt refund or replacement lot where inventory permits.

Due to food safety standards and the perishable nature of fresh wild produce, return shipments of fresh mushrooms are not accepted once delivered. For non-perishable art and merchandise, unused items in original packaging may be returned within 14 days of receipt.